Rapid Exit Case Manager
Full Time • Riverside
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
SUMMARY
The Rapid Exit Case Manager has the primary responsibility to provide intensive community-based case management and supportive services to families experiencing, or at risk of, homelessness by utilizing a trauma-informed, two generation approach. This position will promote long-term housing stability and prevent returns to, or movement into, homelessness by cultivating and maintaining ongoing relationships with property managers/landlords and ensuring supportive case management. The Rapid Exit Case Manager will exercise appropriate boundaries and interactions with program participants, collaborate with the family and multi-disciplinary team (MDT) as appropriate, and develop post-discharge permanent housing goals.
RESPONSIBILITIES
● Collaborate with individuals and families in supporting housing needs. Cultivate and maintain ongoing working relationships with landlords, local housing authorities, and other pertinent community agencies; act as a liaison when needed.
● Complete housing documentation and assessments according to policy and procedure and document data as appropriate within all required systems.
● Demonstrate a deep understanding of trauma and its impact on adults and children as evidenced by the implementation of trauma-informed care. Complete trauma-informed, strength-based assessment activities (i.e., Transforming Lives Scale, ACE Questionnaire, etc.) and comprehensive assessments within established time frames. Use assessment findings to inform service planning.
● Attend and actively participate in trauma-focused clinical consultation. Apply suggested traumainformed strategies and interventions consistently to women and children served. Utilize Motivational Interviewing techniques to assist program participants with resolving ambivalence and promoting engagement and motivation.
● Involve families in all aspects of service planning including regular updates. Develop measurable service plan goals and interventions. Develop safety plans as deemed appropriate throughout the course of service provision. Actively participate in MDT meetings to review program participant strengths, needs, service plan goals, program extensions and discharge readiness on an ongoing basis.
● Cross-collaborate with internal and external programs to refer and link women and their children to need-driven supportive services. Establish connections with community service providers to develop and enhance program resources.
● Provide intensive, trauma-informed case management services based on the complexity of need. Assist families with goal setting, needs assessment, information and referrals.
● Intervene and immediately resolve conflicts and concerns. Escalate such issues to supervisor and document them in an incident report, when needed.
EDUCATION AND EXPERIENCE
Bachelor’s degree in social work or related field and two (2) years of experience working with vulnerable/at-risk populations. The ability to work with and recognize the special needs of individuals and families experiencing homelessness and knowledge of a wide range of community resources.
KNOWLEDGE, SKILLS, ABILITIES
· Knowledge and experience in trauma-informed care and the ability to evaluate and document services with a clinical approach; excellent written and oral communication skills; excellent interpersonal skills and the ability to work well with all levels of management, staff, and clients.
· Case management and case coordination skills. Knowledge of housing resources and community programs and how to access them; mainstream benefits programs and eligibility requirements; basic landlord-tenant rights and responsibilities and tenancy skills and or supports.
· Effective communication, problem-solving, conflict resolution and cultural sensitivity when working side by side with families.
· Knowledge of Windows operating system and Office products. Ability to learn and use any other software programs needed in the operations of CTL programs.
· Valid driver’s license and willingness to travel in the community.
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
For more than 115 years, the Center for Transforming Lives has provided services for low-income women and children. Founded in 1907 as the YWCA® of Fort Worth and Tarrant County, early programs in the 1930s included housing, an employment bureau and childcare for working mothers. In 2015, the organization changed its name to the Center for Transforming Lives to articulate its longstanding mission more clearly.
Today, Center for Transforming Lives partners with single mothers and their children so they can thrive. To disrupt the cycle of poverty, Center for Transforming Lives applies a two-generation framework of essential services that stabilize families and education services that helps them thrive financially and emotionally.
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